Notification of closure

It is with great sadness that FamilyLine is closing all telephone helpline and email support operations at the end of May 2017.

Since 1994, FamilyLine’s wonderful team of dedicated and committed helpline volunteers have been supporting thousands of callers, so this is one of the most difficult decisions we have had to make.

In recent years it has become more difficult to secure funding for our on-going running costs; even though we have explored all practical options. The level of donations and our overall financial position is regrettably insufficient for the Charity to be sustainable going forward.

Please click to see a letter from our Chairman

If you are in need of individual or family support we have a list of other organisations that may be able to help you.

If you have a general enquiry relating to FamilyLine’s administration please contact our office email:

Thank you

Thank you to all our supporters over the past 23 years, without whom we could not have helped so many who have contacted us for emotional support for themselves and their families. Thank you to our many volunteers, our trustees and part-time staff who have given their very best at all times.

FamilyLine’s achievements

During the last 10 years

  • Total number of callers supported: 13,240
  • Average number of helpline volunteers each year: 39
  • Total time donated by our volunteers: 28,588 hours

During 2016/17:

  • Total number of callers supported: 2,350
  • Total time donated by our volunteers: 4,034 hours

Range of topics discussed:


Supporting other charities

Small charities will always need your support so please, if you are thinking about donating in the future, you may wish to consider a donation to a small, local charity in your area. Many of these are organisations working, ‘behind the scenes’ where the impact may not be as visible as for other organisations with larger budgets.

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