Opening Hours: Family Helpline is open from 9 am to 5 pm weekdays. Please call freephone 0808 800 5678.
Call Back: If finding time in the day is difficult please call or email us to request an evening Call Back. When leaving a message please remember to tell us your first name, your contact telephone number and when you would like us to call. We aim to return all Call Backs requests as near as we possibly can to the weekday evening and time you stated.
Out of Hours: Callers are welcome to leave messages on our answer machine and we will return all calls as soon as possible. Should someone else answers your phone when we call we will use the name “Alex”. Please note your name and telephone number will be destroyed as soon as we return your call or after three unsuccessful attempts to call you.