Contact Us

We provide help and emotional support by listening to all your family problems.

Call 0808 800 5678

Email help@familyline.org.uk

FAMILYLINE SURREY Registered charity No. 1037462

HELPLINE
Help in Dealing with Life’s Ups and Downs

BIG or small we LISTEN

to all your PROBLEMS.

HOT TOPICS TO CALL OR EMAIL US ABOUT: Abuse Adult Relationships Bereavement Children Depression Divorce/Separation Drugs/Alcohol Isolation Mental Health Parents Raising Kids Testing Behaviour Teenagers

Opening Hours:

Our telephone helpline is open for calls from 9 am to 5 pm weekdays.

Freephone 0808 800 5678

If finding time in the day is difficult please call or email us to request a Call Back.

We aim to return all Call Backs requests as near as we can to the weekday evening and time you stated. When leaving a message please remember to tell us your first name and a contact telephone number.

Our free confidential
helpline service is available for all family members and our operators are trained to listen supportively. We do not judge you and we will give you the time you need to talk through your concerns.

Office Admin Only:
Helpline Manager: Tracy Pizzanelli

Public Relations, Fund Raising & Office Manager: Helen West

Admin Telephone: 01306 743 233
Admin email: admin@familyline.org.uk

Office Admin Only:

Helpline Manager: Tracy Pizzanelli

Public Relations, Fund Raising & Office Manager: Helen West

Admin Telephone: 01306 743 233

Admin email: admin@familyline.org.uk

Out of Office Hours: We return calls to answer machine messages as soon as possible. When returning your call we will use the name “Alex”.

Your name and number will be destroyed as soon as we return your call or after three unsuccessful attempts to call you.