Privacy Policy:

Our registered address is FamilyLine, PO Box 402, Leatherhead, Surrey KT22 2GH

Our registered charity number is: 1143408

We collect personal information from helpline conversations and web enquiry forms and emails sent to us. We use any personal information given to us for the sole purpose of providing emotional support and, where relevant, to offer relevant information on local and national organisations that may be further able to help and advise.

All correspondence with FamilyLine is held in the strictest confidence. Your personal information and conversations with FamilyLine will not be shared or re-used without your prior consent and whatever you say to us privately is respected and goes no further.

Protecting children’s privacy is extremely important at FamilyLine and we do not knowingly collect any information about children/young people under 18 years of age.

We never release email addresses to any third party without prior permission and we never disclose or sell information with any other third party service.

Information is automatically collected each time a visit is made to our website.  All information, which includes website pages visited, is used to enable us to see how popular different parts of the website are with our visitors. None of the information is linked to individuals.


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