“…the student guidance Vice Principal was very interested to hear about your helpline and keen to promote it”.
Godalming College
“We have some of your smaller cards already which we hand out to clients in their initial assessment appointments”. 
Heads Together Counselling Service, East Surrey
“I copy your card and give it out on the many talks I do throughout Surrey. It’s really useful”.
Health & Wellbeing Adviser, COFE Guilford

“We never know who will be calling or what the problem may be. What we do know is that we try our best to help our callers not feel alone with their concerns. As a team we can receive support from each other and that’s one of the strengths of FamilyLine”
Helpline Volunteer

“When volunteering on the FamilyLine helpline, I experience first-hand the positive impact that our confidential support can have on callers. I would urge you to offer students and parents the opportunity to receive that support in times of difficulty by passing on our free helpline number (0808 800 5678). Thank you.” 

A retired Surrey Head Teacher

FamilyLine leaflets were part of the induction pack for new families and also available in the reception area, to be accessed discreetly should a parent so wish. A few parents let me know that they had phoned and found the service valuable; one distressed father later told me that before contacting FamilyLine, he had never had the opportunity to talk at length about his complex situation, and that he had really appreciated the empathy of the helpline volunteer”.

Recently retired Surrey Head Teacher

“It was a pleasure meeting some of the volunteers and Tracy at this event – we have been giving out leaflets for the service to our clients as an outlet for them should they need it…I view the organisation highly and value what you do.”

A Brain Injuries Support Worker


Speaking with your capable team was a wonderful opportunity to ask questions of the important work, beneficial effects and lasting legacy that FamilyLine provides weeks, months and years later for individuals, their families and the community in general.”

Founder & Chairman National Young Carers Accreditation Service


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